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Last claim checked October 7 FEEDRSSJSON

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6 October
10:37 pm

we've been able to transform the Department of Motor Vehicles to become one of the most efficient and customer service friendly agencies in the nation

Overstated

Jocelyn Benson, at Michigan Governor General Election Debate (WOOD TV8)

10:37 pm
Why this verdict View evidenceHide evidence
Why we checked itA specific claim about the Michigan DMV's national ranking in efficiency and customer service that can be checked against independent ratings or surveys
What we foundMichigan's DMV has genuinely improved under Benson and is competitive nationally, but the claim of being 'one of the most efficient and customer service friendly in the nation' is supported largely by the department's own self-reported data, with an independent audit flagging gaps in walk-in wait-time data and a national third-party survey placing Michigan in the top 20 but not the top 10 overall.
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